Wallace ranked as one of the top 50 industry leaders in customer-focused technology strategies by earning a place on InformationWeek magazine’s “Innovation 100: The Customer” list. Wallace ranked 36th overall in the first of the Innovation 100 research series, which ran in the December 11, 2000 issue of the magazine. Research teams from InformationWeek and the global consulting firm of Cap Gemini Ernst & Young came together to develop Innovation 100 in order to find ways to help companies become proactive in serving their customers’ needs. The resulting report is an in-depth look at 100 top U.S. companies’ customer offerings and the systems they use to ensure their customers’ personalized service. The entire Innovation 100 list is available on InformationWeek’s Web site at http://www.informationweek.com/innovation100. Wallace earned its spot on the list by providing a variety of unique customer solutions that utilized technology to meet specific needs. In one instance, Wallace launched a major cruise line’s electronic ticket delivery program through a combination of its e-services with its digital printing, kitting and distribution capabilities.