Winning Practices Available to Customers Through Xerox Global Services STAMFORD, Conn.--May 6, 2002--Xerox Corporation has been recognized as one of North America's top 10 Most Admired Knowledge Enterprises (MAKE) by Teleos, an independent knowledge management research company. It marks the fourth time that Xerox's knowledge management practices have earned a top award from Teleos. Teleos recognized Xerox for its corporate culture supporting knowledge best practices, for managing enterprise capital to create value, for its collaborative corporate knowledge sharing, and for organizational learning. "Xerox has a long history as a champion of managing knowledge for competitive advantage," Teleos stated. Other North American organizations named to the MAKE list include Accenture, Buckman Laboratories, Clarica Life Insurance, Ernst & Young, General Electric, IBM, McKinsey & Company, Microsoft and the U.S. Navy. Xerox's research, experience and internal success leveraging its organizational knowledge have helped the company reduce costs and improve business performance. This practical internal experience is made available externally to customers through Xerox Global Services. Working with customers, Xerox Global Services identifies ways to benefit from improved knowledge and work practice management and develops and implements tailored solutions to realize these opportunities. "At the core of Xerox's heritage of innovation is a deep understanding of how people, processes and technology interact with each other in the creation of great work," said Tom Dolan, president, Xerox Global Services. "As a result, our practical, results-oriented, knowledge management solutions can help businesses streamline work processes, enable better customer service and grow revenue." This is the first year a panel of leading knowledge management experts has chosen North American MAKE winners. In 2000, Xerox was named to MAKE's Hall of Fame for being ranked globally among the top 10 most admired knowledge enterprises since the award was created in 1998. The MAKE program is administered by Teleos in association with the KNOW Network, a Web-based community that shares best knowledge practices.