Sessions and solutions will address digital transformation and the customer journey 

GMC Software, the award-winning leader in Customer Communications Management (CCM), announced today it is speaking and exhibiting at Document Strategy Forum ‘17 to be held May 1-3 in Chicago.  GMC Software will address the event’s theme, "Managing Next-gen Information to Bridge the Customer-first Enterprise" by sharing expertise on this topic and showcasing its solutions to improve the customer experience via improved customer communications. 

In GMC Software’s booth #305, the latest release of the company’s flagship customer communications management platform, GMC Inspire R11, will be showcased. GMC Inspire R11 incorporates industry firsts developed in response to the cross-industry need for a solution that enables business-wide collaboration, visibility throughout the customer journey and the ability to take immediate action to improve the customer experience.  Also to be showcased is GMC Inspire Mobile Advantage, a solution that makes it possible to create a responsive, interactive and regulatory compliant mobile experience with little reliance upon IT or external support.  The technology integrates with existing enterprise legacy systems to pull data from anywhere, making it possible to transform existing legacy documents into fully-featured mobile experiences in just hours. 

Additionally, GMC Software will discuss its new Partner Advantage Program, a newly-expanded program intended to engage, empower and enable all types of GMC Software business partners, while helping customers maximize the value of their investment by speeding the integration of new and emerging CCM technology into production.

As part of the conference’s “Managing Content & Channels” track, Arianna Valentini, product manager for GMC Software, will present the breakout session “Case Study: Internal Business Transformation for the Digital Age” on May 2 at 10:30 a.m.  Valentini will address how organizations can stack the internal technology deck with highly specialized skills to support customer experiences from every point in the communication portfolio. She will also provide two real-world examples from financial services and insurance to demonstrate how to improve internal processes and existing skills to meet customer demands.

Additionally, GMC Software will be part of the “Customer Communications 2.0” track’s “Tech panel: Personalized Customer Experiences: Shopping Smarter for Real-Time Personalization Tools” on May 2 at 9:30 a.m. The session will discuss emerging technology capabilities that support real-time customer interactions and communications along the entire customer journey.

For more information about Document Strategy Forum ‘17, click here.