May 17, 2004 -- The service network of the future is getting established in the United States. With TelePresence, the new service tool, MAN Roland now offers its press users the fastest possible online assistance when they need help. Shortly after the worldwide market launch for sheet-fed presses, customers in the United States started ordering TelePresence. As far as web presses are concerned, the range of services TelePresence provides has been successfully established in the marketplace for some years already via the TeleSupportCenters in Augsburg and Plauen. Customers have recognized the economic advantages: From a remote location, TelePresence precisely analyzes and efficiently narrows down the cause of press faults. It provides optimal support for self-help, and printers can often get back into production without incurring the costs of a service technician’s visit. This makes TelePresence the ticket for the “service portal” of the future.