Panel Discussion Focuses on the “Voice of the Customer” 

MELVILLE, N.Y. – Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc. hosted an inaugural Managed Document Services Advisory Council meeting at the Canon Americas headquarters in Melville, New York on Wednesday, July 15 and Thursday, July 16, 2015. Canon Solutions America has established an Advisory Council in an effort to understand the changing customer requirements surrounding Managed Document Services, allowing it to capture customer requirements, evaluate technologies and strategies, and solicit feedback directly from customers. The topic for this first meeting was the MDS Cloud tool, including the current features, functionality and user experience as well as potential capabilities of future releases.

The Advisory Council includes many Canon Solutions America customers from various industries, who are currently utilizing and growing their businesses through Managed Document Services. They offer businesses a unified approach for total output and document solutions management that are customized to fit individual needs. 

“Canon Solutions America has vastly improved my day-to-day operations by helping me achieve greater efficiency,” said Rick Drozenski, GZA GeoEnvironmental. “I was really impressed with the wealth of knowledge I gained at this event, and I was honored to attend.”

“Your product is just too good,” said Adam Flick, IT manager, Honnen Equipment Co. “Canon Solutions America has enabled our business to perform 99 percent up time by allowing us to standardize everything. They have lifted a great burden off of my shoulders. I am grateful that I had the opportunity to be invited to Canon Solutions America to give my feedback.” 

“Canon  Solutions America is continuously putting their customers first to garner feedback on products and solutions that enhance the efficiencies of their organization, from an industry perspective this event was a prime example of that,” said Randy Dazo, senior director, Solutions and Services, Office Group InfoTrends.

“The goal of the Advisory Council is to interact with the customers who are using our products to ensure that they are seeing the results they want, need, and have come to expect,” said Tracie Sokol, vice president, Marketing, Enterprise Services and Solutions. “We at Canon Solutions America are grateful to all of our customers who attended the event and thank them for their enthusiasm and feedback.”