GMC Inspire provides collaborative single platform for managing customer retirement communications

GMC Software Technology (GMC), a leader in customer communications, today announced that Pacific Life’s Retirement Solutions Division has chosen GMC Inspire’s single platform software to help deliver a more consistent customer communications workflow. The company selected GMC Inspire to streamline and standardize the internal production processes that support a host of customer documents, including statements, confirmations of transactions and client correspondence. The software’s open architecture offers the robust flexibility, scalability and automation capabilities needed for Pacific Life to achieve its goals of a higher level of operational efficiency and enhanced customer experience.

Key in the decision was GMC Inspire’s ability to process an unlimited number of input files. The software has the ability to collect client data from multiple systems to generate personalized, relevant communications on the fly, while ensuring consistent branding and automated approval processes. GMC Inspire will also make it possible to dynamically import images, graphs and charts into the communications, strengthening the value of each communication while reducing the time and cost to produce the documents. Additionally, the software provides Pacific Life the capability to significantly reduce the number of templates needed for its correspondence, again saving in application maintenance expense and strain on IT.

“We are committed to providing our clients with products and solutions that will help them effectively manage their investments. The way we design and deliver our client communications is a major part of that goal,” said Brian Pead, assistant vice president, Annuities Applications, of Pacific Life’s Retirement Solutions Division. “GMC Inspire offered us the best long-term fit from a technology perspective to support this objective, as well as having the flexibility to scale to meet any future requirements our clients may have.”

“We are confident that GMC Inspire will provide Pacific Life with the advanced capabilities needed to make its customer communications processes more efficient,” said Clay McNaught, vice president, enterprise for GMC Software Technology, North America. “We are proud that GMC Inspire can deliver on Pacific Life’s commitment to successfully meet the communication needs of its clients.”