Q3, 2013 Awards based on 12,328 Buyer Reviews 

Providence, RI. - Survey Advantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending September 30, 2013.   Top performers achieved over 87% loyalty, average performers 73% to 86%, and poor performers under 73%.  Q3, 2013 results are based on a total of 12,328 print buyer reviews – a 9% overall response rate increase over Q2 2013.  Congratulations to Signs by Tomorrow in Clearwater, FL for achieving the best overall loyalty rating with 98% of their customers stating they are “Very Likely” to recommend them to other print buyers.  Below are winners by category or peer group. 

The Print Buyer Satisfaction Index (PBSI™) is the most comprehensive measure of print and sign buyer loyalty available in the printing industry.  The PBSI™ is a compilation of all feedback gathered by hundreds of printers participating in CustomerPulse™.  The survey data is published to benchmark performance and enable printers and sign makers to react quickly to customer feedback.  

Founded in 2001, Survey Advantage is the leader in customer research design and administration.  As the pioneer in online surveying, Survey Advantage remains exclusively focused on gathering and disseminating customer intelligence.  A recognized industry leader, Survey Advantage has earned the endorsement of several national organizations and is considered an expert in customer and market research. The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking.  Visit www.surveyadvantage.com/printers for more information.