See commentary by Cary Sherburne below

Seattle-based company implements Ricoh’s market-leading solutions, improving mailroom integrity and increasing revenue 

BOULDER, Colo. – Ricoh Production Print Solutions (Ricoh), a leading provider of digital output solutions, today announced that CCS Printing has successfully integrated the award-winning RICOH ProcessDirector workflow solution, a key component of Ricoh’s industry-first centralized critical communications suite of solutions, enabling the production of more than two million pages a month. CCS Printing, a provider of digital and offset print, fulfillment logistics, graphic design and web development, ultimately chose the Ricoh solution over many competitors due to its leadership in the software print environment and its ability to deliver the capabilities necessary to monitor a sizable and complex workflow.  Production includes the tracking and reporting of two million pages each month. 

The solution, implemented in a short six-month window, includes a camera solution with RICOH ProcessDirector. The technology allows CCS Printing to track and report in real-time on the more than two million documents it processes each month. These seamless capabilities help the company meet the Health Insurance Portability and Accountability Act (HIPAA) requirements, ensuring that each document ends up in the correct envelope, as well as assisting with billing-related actions.   

“We’ve had a long, successful relationship with the Ricoh team, leveraging their hardware and professional services offerings, so when we began our search for a software solution, we didn’t have to look very far.  We evaluated the competition, but ultimately, they were no match for RICOH ProcessDirector,” said Kevin Sullivan, president of CCS Printing. “At CCS Printing, we feel very confident working with a company that not only understands our core business, but also the transactional environment. Ricoh has proven to be that company for us.”

Ricoh’s solution also provides post-processing print stream manipulation which employs two-dimensional bar codes that allow splitting, sorting and grouping of documents, optimizing the production workflow by eliminating the need for upstream changes on the mainframe, saving both time and money.  

“At Ricoh we are always working to find the best routes to help our customers implement efficient and effective solutions that support the delivery of critical communications. Together with the CCS Printing team, we eagerly began to help them meet their six month timeline and deliver a smooth implementation of RICOH ProcessDirector that has allowed them to open up new streams of revenue,” said Theresa Lang, vice president of solutions and services, Ricoh. “We’re proud that CCS Printing has successfully managed its new work to the stringent HIPAA requirements that its client requires. 

RICOH ProcessDirector is a key component of the Ricoh critical communications suite of solutions. This recently enhanced solution now also features a completely redesigned visual interface for workflow building as well as new printer connections.  The enhancements support RICOH ProcessDirector and RICOH ProcessDirector Express’ ability to streamline print operations, improve process integrity, increase operator productivity and lower costs. An extensible, configurable output process management system that lets customers start small and grow over time, RICOH ProcessDirector is modular software that can help customers control and manage transaction output processes in high-volume environments. 

Find more information about RICOH ProcessDirector and Ricoh’s critical communications suite of solutions here: http://www.infoprint.com/internet/ipww.nsf/vwWebPublished/swip_ricoh-process-director_en 

Click here to see Kevin Sullivan of CCS Printing discuss how they’re leveraging RICOH ProcessDirector. 

Commentary by Cary Sherburne

This is a great example of a partnership between an industry vendor and a print provider.  In this case, the work was lifted out of an in-plant operation, where double-stuffing was placing the insurance company in HIPAA violation.  By completely automating the process and putting in place quality checks that prevent errors from occurring, CCS of Seattle was able to guarantee flawless execution of member statement production.  There is a great video of Kevin Sullivan, CCS CEO, explaining the process here.   It is another example of how print service providers can turn to their vendor partners to help them acquire new customers, grow their revenue stream and differentiate themselves in the marketplace.