• San Francisco November 7-8
• Special Partner Credits are Available from BEI Services

Sd|University, the advanced training division of Strategy Development, is conducting their very popular Service Management University (SMU) on November 7-8, 2012 in San Francisco, CA.   The August class was sold out and met with rave reviews:

"Great class for new service managers like myself.  Ken does a great job making sure you understand everything and takes the time to listen to your personal problems.  I would recommend this class to anyone wanting to learn how to be a Best-In-Class Service Organization." – Joshua Nunnally, Laser One

"I believe this was a great training and ideal for all managers at every level." - Joe Green, Applied Imaging, Grand Rapids, MI

"This is a great course that combines real world opportunities and instruction in order for organizations to maximize profitability and improve efficiencies.  Ken does a great job of communicating to attendees at all levels of development in order for them to improve their organization.  I highly recommend this training!" - Guy Worzel, BEI Services

"[The] willingness to share real world solutions and materials will certainly help in our efforts to continuously pursue improvement and strive for excellence.  I think it was a great experience for my team and has their juices flowing on how we can become better." - Don Katalenas, VP of Service, Perry Corp, Lima, OH

BEI Services, a Strategy Development partner, will be offering their clients a $400 account credit to attend the November SMU.  "We are very excited to be teaming up again with BEI Services to bring this value-added opportunity to our SMU attendees," stated Ken Staubitz, Service Consultant for Strategy Development.

SD Service Management University provides service leaders with concrete steps they can take to achieve sustainable margins over 52%, and achieve 60%+ margins in managed print services.  Ken Staubitz will teach the intensive, two-day program, designed by Strategy Development consultants.  Participants will learn to use the industry service model to assess their department's strengths and weaknesses, develop specific actionable plans to address areas of opportunity, execute action items to drive sustained profitability and quality customer service, instill ownership and accountability for desired results, properly manage parts, and successfully deliver profitable service in the MPS world.   

"To be effective in today's volatile economy, service managers need to be effective business leaders," stated Staubitz.  "Our program arms service leaders with the tools they need to utilize data and to formulate and execute business initiatives to ensure maximum productivity while profitably supporting its clients."  

The SD SMU is recommended for your entire service leadership team, including the vice president, director, service manager or service supervisor.

If you are an sd|University member company, this is one of the portfolio of educational experiences your sales and management team should attend. If you are not enrolled in the tuition program, you can still attend Strategy Development's award-winning education by enrolling for the individual classes.  This award-winning training-receiving the highest accolades over the last six years-is available at the lowest individual class investment in the industry.  

For more information on sd|University and how the tuition program works and how it stacks up against the competition please visit us at www.sd-university.com.  Remember, you can still register for individual classes as well.

About the instructor:
Ken Staubitz, a service consultant with Strategy Development, has over 14 years experience in all levels of service operations and MPS service structure. Formerly with Cincinnati, Ohio-based Modern Office Methods (MOM), Staubitz held various service and operational roles, culminating as MOM's director of client services.  In this role Staubitz oversaw all service operations and managed a staff of 60-plusfield service personnel to achieve 55% margins while delivering high quality customer service. He served on the Lanier Dealer Advisory Council and was an e-automate Service Committee member.

For more information or to register, please contact Ken Staubitz at [email protected] or at 513-200-2169.