Thirty employees from leading Leicester-based printer Taylor Bloxham have achieved a Customer Service NVQ Level 2 qualification as part of the company’s drive towards achieving complete customer satisfaction.  

The achievement was marked by a celebratory lunch at the company’s Beaumont Leys premises and attended by British Printing Industries Federation’s (BPIF) Head of Training Kay Smith who was responsible for delivering the NVQ training programme.

Staff from the company’s subsidiaries C&R and FastAnt also took part in the NVQ training. As part of gaining the qualification staff, ranging from shop floor to senior management, covered three aspects of customer service including Teamwork, Communication and Understanding & Respect. Each section of the qualification was specifically geared towards Taylor Bloxham’s needs – allowing the course to be completely relevant to the business.

The course, based around an interactive framework, involved staff undertaking elements such as team building, problems solving and making presentations to the board.

Taylor Bloxham’s HR Manager Louise Wilby says the course was essential for cementing relationships between the companies and departments. “The course helped staff build personal relationships and it fits into our culture of team work and communication. The NVQ has reinforced the significance we place on excellent customer service at all levels of the business.”

A further 26 people across the business have also started the NVQ Customer Service NVQ Level 2 course and further development could see staff embarking on an NVQ Level 3 training module and also a management development course.