Strategy Development, a leading management consulting and advanced training firm, along with BTA, is conducting their SD Service Management University (SMU) on March 13-14, 2012 at the Trump in Las Vegas.  All attendees who are also BEI Services’ clients will receive a $400 credit (one per company) just for attending.

"We are very excited to partner again with BEI Services to bring this value-added opportunity to our March SD SMU Workshop attendees," stated Ken Staubitz, Strategy Development Service Operations Consultant.  BEI Services has been providing the world’s only source for unbiased imaging device performance benchmarking since 1993. Tracking more than 1.1 million service calls on more 3.6 million imaging devices monthly, BEI Services can show you what “good” looks like and where you stand in relationship to that benchmark.  

The SD Service Management University provides service leaders with concrete steps they can take to achieve sustainable margins over 52% and achieve 60%+ margins in managed print services.  The intensive, two-day program, designed by Strategy Development consultants, will be taught by Staubitz.  Participants will learn how to assess their department’s strengths and weaknesses, develop specific actionable plans to address areas of opportunity, execute action items to drive sustained profitability and quality customer service, instill ownership and accountability for desired results, properly manage parts, and successfully deliver profitable service in the MPS world.   

"To be effective in today's volatile economy, service managers need to be effective business leaders," stated Staubitz.  "Our program arms service leaders with the tools they need to utilize data and to formulate and execute business initiatives to ensure maximum productivity while profitably supporting its clients."  

The SD SMU is recommended for your entire service leadership team, including the vice president, director, service manager or service supervisor. 

Here's what past attendees have said about the SD SMU:

“This is a great course that combines real world opportunities and instruction in order for organizations to maximize profitability and improve efficiencies.  Ken does a great job of communicating to attendees at all levels of development in order for them to improve their organization.  I highly recommend this training!” - Guy Worzel, BEI Services

"[The instructor's] ability to explain the purpose of each topic and then apply it to everyday use was great. I found this class extremely beneficial and feel confident it will easily pay for itself in 90 days. I will, without a doubt, be more effective after this class."
- Blake Elliott, Standley Systems, Chickasa, OK

“[The] willingness to share real world solutions and materials will certainly help in our efforts to continuously pursue improvement and strive for excellence.  I think it was a great experience for my team and has their juices flowing on how we can become better.”
- Don Katalenas, VP of Service, Perry Corp, Lima, OH

About the instructor:  

Ken Staubitz is a service consultant with Strategy Development with 14-plus years experience in all levels of service operations and MPS service structure. Formerly with Cincinnati, Ohio-based Modern Office Methods (MOM) in various service and operational roles, Staubitz was MOM's director of client services where he oversaw all service operations and managed a staff of 60-plus field service personnel. He served on the Lanier Dealer Advisory Council and was an e-automate Service Committee member. 
For more information or to register, please contact Ken Staubitz at [email protected] or at 513-200-2169.