Xplor International, the worldwide electronic document systems association, today announced that theassociation and conference organizers will host a CCM (Customer Communications Management) track at their upcoming Conference and Vendor Forum, March 27-29 at the TradeWinds Island Grand Hotel and Conference Center, a 4-Star, 585 roomresort destination in the Tampa Bay, Florida area.

The six-session track, sponsored by Pitney Bowes Business Insight, will take attendees through the steps to improve their customer acquisition strategy,present best practices for communication across new media channel and improve customer care with more robust communications management. By using data and analytics to drive better communications, the CCM track will provide guidance on moving from TransPromo to trans-relevance to improve loyalty, revenue and present best practices in communication governance. The track is being held on Tuesday, March 27th from 9:00 AM to 4:50 PM.

Sessions include:

* Improving Customer Care with More Robust Communication Management  

* Moving from "Transpromo" to "Trans-relevance" for Greater Loyalty and Revenue  

* Best Practices in Communication Governance

* Making Room for Relevance: Improve Acquisition Using the Customer’s Point of View  

* Using Data and Analytics to Drive Better Communications  

* Best Practices for Communicating More Consistently Across New Media Channels  

“CCM has been a very popular topic over the last year and one of the top subjects requested by conference attendees,” said Skip Henk, EDP, President and CEO of Xplor International. “Whether you are looking at CCM, have a CCM strategy in place or in the various stages of implementation, the CCM Track at the 2012 Xplor Conference will benefit you and your company.”

For more information the 2012 Xplor Global Conference and Vendor Forum visit www.xplor.org/Xplor2012/ or to register visit http://tinyurl.com/844lau3. Questions should be directed to [email protected], +1-813-949-6170 or 1-800-ON-XPLORbetween the hours of 9:00 AM to 5:00 PM (EST), Monday through Friday.

While exhibits are now sold out, vendors interested in becoming an event sponsor should contact Xplor’s Director of Sales, Deborah Green at 770-444-3845 or via email at [email protected].

Xplor International Conference & Vendor Forum - Event Summary | Online Registration by Cvent
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