During the upcoming drupa trade show, which is to take place from May 3 to 16, 2012 in Düsseldorf, Heidelberger Druckmaschinen AG (Heidelberg) is presenting an extended portfolio of services for companies in the print media industry. Customers benefit from a range of products that gives them maximum machine availability, delivers stable and environmentally friendly production, and offers quantifiable added value.

"The service concept first unveiled at IPEX 2010, comprising Technical Services, consumables, and Performance Services, has now firmly established itself on the market. Strategic takeovers and collaborations have enabled Heidelberg to further expand its portfolio for the upcoming drupa trade show. Our customers benefit from added-value services they can use to boost their competitiveness on a sustainable and quantifiable basis," says Marcel Kiessling, member of the Heidelberg Management Board responsible for Heidelberg Services.

In Hall 1 at drupa, Heidelberg will be showcasing its range of services both centrally in the Heidelberg Services Area and in the Solution Areas for advertising and packaging printing, where it will be presented in tandem with the latest market trends - HEI Productivity, HEI Integration, HEI Flexibility, HEI End, HEI Emotions, and HEI Eco.

New service contracts ensure print shops benefit from higher productivity and uninterrupted machine availability
Heidelberg is tailoring its service contracts more closely to the various business models operated by print shops and is presenting them at drupa under the banner of HEI Productivity. Customers decide what matters most to them and can choose from five packages in the Heidelberg Partner Program range - the Maintenance Agreement, the Remote Agreement, the Service Agreement, the Full Service Agreement and, for particularly high requirements, the Performance Agreement. Depending on their needs and business models, customers can opt for basic cover, more comprehensive service measures designed to eliminate risks, or extended services for optimizing production systems with virtually zero risk. The entire range is designed to boost productivity and machine availability. Virtually all the options include Remote Service functions, which enable users to benefit from preventive maintenance, software upgrades, and reliable, rapid problem resolution. Heidelberg also offers a separate Remote Service contract. Remote Service functions are requested by more than 80 percent of customers and have long been a key part of the Heidelberg portfolio. The Internet-based Remote Service platform allows Heidelberg Systemservice to resolve issues online, which it does in approximately 70 percent of all service incidents related to press electronics and up to 90 percent of all cases involving Prinect software.

ISO certifications reassure customers that they are getting exceptionally high-quality print production
Print customers are increasingly asking service providers to supply evidence of consistently high production quality and certification to ISO 12647-2 by Heidelberg is the answer. The certification service from Heidelberg gives print shops the opportunity to prove to their customers that they meet the very highest standards in color integrity and repeatability. Heidelberg is the only service provider on the market to offer ISO 12647-2 certification as a fully comprehensive package from a single source, with everything included from consultancy, prepress adjustments, and press system modifications, to inspection, certification, documentation, and training. More than 70 print shops around the world have already been certified to this standard by Heidelberg. The ISO certifications will be exhibited at the trade show as part of the HEI Emotions market trend.

New functions in the Prinect print shop workflow focus on growth segments in the print media industry
As part of the Prinect print shop workflow, Heidelberg is exhibiting software functions that make it much easier for users to manage their entire company and boost their productivity and flexibility. Prinect solutions will be on show at drupa under the banners HEI Integration, HEI Productivity, HEI Flexibility, and HEI End.
The Prinect Business Manager gives customers a fully integrated management information system (MIS) that is unique in the sector. The Prinect W2P Manager can be used to roll out a range of business models for both B2B and B2C requirements in this growth segment, while the revamped Prinect Digital Print Manager integrates offset and digital printing in a single workflow. The Prinect Packaging Workflow has also been reworked and now offers packaging printers integration solutions that are specifically geared towards the industrialized production of folding cartons and labels.

The software-as-a-service (SaaS) solution Prinect Performance Benchmarking enables print shops to compare and measure their performance. Using anonymous data pools that are updated daily, print shops can gauge their performance and efficiency against other print shops around the world that have a similar business model, order spectrum, and machine configuration. In conjunction with Prinect Mobile, users can access the latest information on their company's performance wherever and whenever they choose via a smartphone.