An innovative customer-focused website from popular multi-platform RIP manufacturer Shiraz Software is now live. The colourful new Internet presence focuses on outlining the range of versatile tools on offer from this powerful Macintosh and Windows family of products and is engineered around the same kind of usability as the company's software offerings.

Each version of Shiraz is explored with an accessible slideshow, workflow diagram and screenshots, as well as a thorough delineation of the benefits of each package. Visuals of major software panes provide the user with a feel for individual elements within all versions of the program before purchase – including Signature, RIP Server and the more powerful Plus version, plus Focus, which is a dedicated package for the photographic market.

Key to the core of the site is a live support capability for users of Shiraz Software, where clients are connected directly with a specialist engineer who can access their system by arrangement and resolve problems remotely. Visitors can also learn about CoverPlus, an extended technical service agreement unique to Shiraz, which provides a dedicated, priority access to this proposition. The RemoteCover option pairs with free access to major and minor upgrades, remote profiling, colour management consultancy and access to an extended profile library.

Another new feature explains the clearly laid-out resources, consisting primarily of video and PDF guides to usage of all software versions, with free trials also downloadable. "Although the Shiraz family can be easily demonstrated, we recognise that many users would rather compare benefits on a live version in their own time," says Ramin Shahbazi, Shiraz Software's business development manager. "The website also provides the necessary software extensions for those with added CoverPlus protection."

For those seeking examples of Shiraz's use or versatility, or who are interested in how the team and its software developed, both an online version of the popular user newsletter and a history of the company are also available.

All Shiraz Software products are available for Macintosh and Windows, with compliance for Snow Leopard (Macintosh OS X 10.6.x) and Windows 7. Linux users are also supported, with all three offering identical interfaces for ease of cross-platform use.