TEWKSBURY, MA -- ECRM today announced their primary facility has been certified by their internationally recognized registrar, QMI-SAI Global for compliance with the ISO 9001:2008 standards. The certificate was awarded October 30, 2009 after an exhaustive examination of ECRM's operations in Tewksbury, Massachusetts. ECRM, who first instituted an ISO (the International Organization for Standardization) compliant Quality Management System in September 1994, is one of the select companies in the industry to meet the new stringent ISO 9001:2008 certification requirements. For more information, visit www.ecrm.com.
 
ISO 9001:2008
ISO 9001:2008 is the latest revision of the ISO 9001 series of standards. Since the first release of ISO 9001, over 30 years ago, more than one million organizations in 91 countries worldwide have adopted the principles and achieved certification. ECRM's Quality Management System was determined to be in full compliance with the ISO's latest and most stringent requirements.
 
The ISO 9001:2008 is based upon
 
-Customer Focus;
-Continual Improvement;
-Leadership;
-Involvement of People;
-Process Approach;
-System Approach to Management;
-Factual Approach to Decision Making;
-Mutually Beneficial Supplier Relationship.
 
ISO applies quality certification to both large and small service and manufacturing firms, typically in all facets of a business. This includes design, engineering, manufacturing, and purchasing, as well as customer service. Properly implemented, ISO standards assist companies in rising to a higher level of competiveness, accelerating production cycles, and reducing manufacturing costs. The result is more reliable and higher quality products for consumers.
 
Comments from Rick Black, ECRM CEO
"Receiving and maintaining the ISO 9001:2008 certification demands constant process improvement and dedication to the ultimate goal of total customer satisfaction. For over 40 years, we have aggressively focused upon developing and delivering reliable imaging solutions. This independent verification is the direct result of total commitment from the entire team, from the top down. Achieving certification is just further evidence that our vision and determination are on target."

"The principle purpose of ISO certification is to shield customers from quality problems," noted Tony Lang, ECRM Quality Manufacturing Technical Director, and ISO Management Representative. "Higher quality leads to elevated consumer satisfaction. The more inclusive the definition of ?quality', the higher the customer's satisfaction and experience. It is important to understand that the fundamental purpose of the ISO quality standards is to assure the market is offered superior products and services, while responsibly achieving cost-effectiveness."