Inca Digital Printers and Fujifilm Canada announce that, effective April 1, Fujifilm Canada (Graphic Systems Division) has become the exclusive reseller and service provider of Inca Digital flatbed printers, which includes the new Onset S20, in Canada.

For the past several years Fujifilm Sericol has sold Inca Digital printers to screen, sign, and wide format display printers, while Fujifilm Canada (Graphic Systems Division) has focused on selling Inca Digital Printers to commercial printers. However, as Fujifilm Sericol sales teams in Canada—particularly those that have sold Fujifilm Sericol inks—have merged with Fujifilm Canada, sales responsibilities for Inca Digital printers have also moved exclusively to Fujifilm Canada. Fujifilm has announced that the move will allow it to leverage cross-Canada local sales, technical service and warehouse facilities to market an expanded range of products.

As sales activities have now expanded across Canada, the technical service of Inca Digital printers will see a change in responsibility. Inca Digital printers in Canada previously sold by Fujifilm Sericol and serviced by Inca Digital will now be serviced directly by Fujifilm Canada. Customers of Fujifilm Sericol in Canada have already been notified of the change in responsibility.

“We believe that going forward Fujifilm Canada can provide an unmatched combination of product and service. While we need to deliver the powerful industrial-scale flatbed digital printers that Inca Digital is well known for, it is just as important to be able to provide focused sales and service,” remarks Tony Karg, Senior Director of Marketing and Business Development, Fujifilm Canada Inc. (Graphic Systems). “Customers want a single point of local service to ensure equipment uptime for the fastest return on their investments.”

“Inca Digital has had a very strong relationship with Fujifilm Canada as well as the people from Fujifilm Sericol in Canada—who, in fact, sold the first Onset printer in North America—so we expect very little change in the exceptional representation they have provided. With centralized sales efforts to all printers in Canada, Inca Digital will be able to work with Fujifilm Canada on a focused sales policy,” explains Heather Kendle, Inca Digital’s Director of Marketing. “We respect the expertise of Fujifilm Canada’s service team, and expect that all printers in Canada will continue to receive exceptional attention and service. With our combined, cooperative efforts, we look forward to delivering Canadian printers exceptional products and service.”