Exstream Software, Inc. announced today that its Dialogue enterprise personalization software has been selected by Denver Water, a utility offering continuous water supply to the city and county of Denver and many surrounding suburbs. Using Dialogue's flexible connector technology, Denver Water plans to integrate the personalized document creation solution with its new customer information system (CIS) to deliver statements, bills and other customer correspondence that include targeted messages, variable graphics, the use of color, and data-driven charts such as comparison of water usage from year to year. Dialogue's ability to streamline document creation processes and create more effective customer communications will allow the utility to reduce document production costs, meet changing municipal regulatory requirements on demand, and improve the overall customer experience with more relevant communications delivered through the preferred channels—from a single document design. Key drivers in the utility's selection of Dialogue included its comprehensive platform for creating all types of fully personalized customer communications for multi-channel delivery; sophisticated design environment for creating rules-driven, targeted messages—like regulatory messages on drought issues and new rate studies—that are dynamically included in communications at run time; and the ability to easily integrate with its new CIS system in real time and simultaneously access and process multiple data sources of any type. An additional consideration in choosing Dialogue was its capacity to create and distribute complex communications through multiple delivery channels, including PDFs for digital archiving and enhanced electronic versions of its bills. “We chose Exstream's Dialogue in large part because it was built from the ground up to fit with existing systems and data, reducing document development time and expensive program maintenance,” said Matt Larson, solutions architect for Denver Water. “We are also looking forward to creating clearer communications that better connect with customers, using visual cues such as personalized charts and graphs. Additionally, Dialogue's high performance engine will allow us to increase our processing speed and is a very capable solution that will meet our needs today as well as those going forward.” “Denver Water has an impressive history of providing customers with high quality water and excellent service,” said Jim Norton, vice president of the utilities practice at Exstream Software. “Taking advantage of the benefits an enterprise personalization solution like Dialogue offers is just one more way of extending that high level of service to its customers.”