CHICAGO, September 8, 2005 – As part of its ongoing commitment to offer customers the most comprehensive service, Heidelberg will launch its new systemservice 36plus offering to the U.S. market at PRINT ’05. With the new offering, Heidelberg customers now will receive an innovative and expanded service package for a period of 36 months with the purchase of a new press. “Heidelberg is focused on helping printers achieve maximum uptime and take full advantage of technology and equipment in today’s competitive market,” said Richard Mack, director, systemservice development, Heidelberg USA. “Our new systemservice 36plus service package exceeds the industry standard and enables customers to run new presses under optimized service conditions with minimized costs.” The concept of systemservice 36plus combines intelligent support services, an annual Heidelberg inspection including maintenance and full coverage of all repair services and parts for 36 months. Intelligent support services consist of around-the-clock expert team support, Web-based Remote Service and access to Heidelberg’s eSelfhelp online help tool. In addition to maintenance and repair coverage, Heidelberg’s annual inspection includes a detailed summary report on the condition of the press. With this comprehensive service package, customers benefit from maximum productivity of their Heidelberg equipment. Customer benefits of the systemservice 36plus service package include: - Fast problem resolution - Reduction in unplanned downtime - Increased effective machine usage - Higher resale value - Fixed costs for 36 months - Reduced administrative costs - Fully protected investment - 36 months of perfectly serviced and maintained equipment In order for customers to receive the systemservice 36plus service package, they must commit to maintaining the press according to Heidelberg’s maintenance checklist on a weekly and monthly basis. After 10, 20 and 30 months, a Heidelberg technician will conduct additional maintenance inspections. Heidelberg has the largest service organization in the print media industry with 600 highly skilled service employees and a Technical Support Center that delivers expert advice with the latest servicing technology. Heidelberg service offerings and activities are combined under the umbrella term “systemservice.” This offering provides continuous support for customers from the pre-sales stage to installation and beyond. Heidelberg systemservice experts will be on hand at PRINT ‘05 to introduce systemservice 36plus, answer questions and guide booth visitors through the company’s various service offerings.