SAP Solution Combines Key Customer Relationship Management and Asset Management Functionality to Streamline Leasing Business Processes STAMFORD, Conn.-- March 26, 2002-- Pitney Bowes Inc. and SAP AG today announced that Pitney Bowes has selected mySAP Customer Relationship Management (mySAP CRM) for leasing and asset management functionality to optimize the company's lease and financing activities. Pitney Bowes Global Credit Services will leverage the SAP solution to integrate lease origination processes, deliver operational efficiencies, and create stronger relationships with customers, vendors, and other partners. "The SAP solution gives us a platform to offer a variety of financing products, from simple to complex. Its scalability and flexibility will allow us to optimize our existing business strategies and enter new markets around the globe,'' said Matt Kissner, group president and chief venture officer, Pitney Bowes Inc. By leveraging the SAP solution, Pitney Bowes will be able to enhance the customer relationship and experience through streamlined processes, better responsiveness to customer needs, and enhanced delivery of diverse products and services. SAP will serve as the flexible backbone needed to provide expanded financing solutions, enabling the company to more effectively cross-sell, up-sell, collapse internal cycle time to process orders, and leverage growth opportunities in diverse markets. "The multifaceted capabilities of the SAP solution will help us meet our strategic goals for enhancing customer service, improving operating efficiency, and deploying technology for maximum competitive advantage and growth,'' said Bret Thomas, president of Global Credit Services, Pitney Bowes Inc. "Our customers will experience streamlined, integrated processes, and world-class automation. This will deliver the speed and quality of services that our customers need to grow their businesses and support their own customers. We will insure that our customers leverage the benefits of these opportunities through multiple generations of services and relationships.'' mySAP CRM for Leasing and Asset Management Leasing and asset management with mySAP CRM offers companies with leasing operations the only comprehensive solution with integrated customer relationship management and financial e-business functionality. By utilizing the solution, customers can increase efficiencies in lease originations, more effectively market and remarket equipment, offer optimal financing alternatives, create new channels of commerce, monitor contract status, and analyze profitability. These capabilities enable global collaboration with business partners while realizing cost efficiencies that improve the bottom line. "SAP is the only provider that can offer lessors integrated, enterprise-wide functionality, with world-class customer relationship management capabilities,'' said Carol Burch, senior vice president of Global CRM Business Development at SAP AG. "The solution's scalability and global currency and language capabilities enable lessors to master the requirements of the changing market. SAP's leasing and asset management solution features the automated processes and comprehensive application of information to meet the needs of lessors of all sizes.'' The solution integrates functionality from the mySAP.com suite of e-business solutions, including customer relationship management, financials, and business intelligence. The complete, end-to-end solution provides leasing companies the environment needed for global, real-time integration for asset management and end-of-lease requirements on both the systems and process levels. Tools for multi-method accounting and asset, contract, and portfolio management support the rapidly changing technical and market requirements of the leasing industry today, as well as new regulatory demands likely to occur within the industry.