TORRANCE, Calif. U.S.A. Insurance professionals from around the world will converge on Xplor® 2001, the Global Electronic Document Systems Conference & Exhibit, seeking better ways to serve customers through document communications. Xplor 2001, Oct. 28 - Nov. 2 in Orlando, Fla. U.S.A, is the largest event focused solely on all aspects of document technology for business. "At no other time will so many management and technical professionals come together in one place to address some of the biggest challenges facing insurance organizations today," said Robert W. Wert, president and CEO of Xplor International. "Organizations are under immense pressure to lower costs while increasing the effectiveness of millions of policy booklets, pre-enrollment materials, letters, notices, and reports sent each year." Companies rely heavily on these documents as tools for branding, customer relationship management (CRM), and other important initiatives. Call centers, field agents, and many others throughout the enterprise are also affected by document communication practices. "The conference spotlights trailblazing companies who are changing how they communicate with customers, prospects, and internal audiences," Wert noted. Speakers bring timely perspectives from some of the insurance industry's most recognized firms: Allstate Insurance, BCBS of Florida, Hartford Insurance Group, London Life Insurance, National Life of Vermont, Sentry Insurance, and more. These professionals will share how their organizations successfully use document technology to deal with pressing issues that affect customer satisfaction and bottom line performance. Over 200 learning sessions will reveal best practices for CRM, e-business, 1:1 marketing, content management, knowledge management, legacy and variable data applications, effective communication design, on-demand output, and other topics relevant to the insurance marketplace. The Xplor 2001 Exhibit is a valuable opportunity for insurance professionals to evaluate cutting-edge document technology to support their organization's overall strategic direction. More than 200 leading companies will showcase their wares on the 350,000 square foot showroom, with many products and services being seen for the first time. Interactive panels and analyst briefings will be available for more in-depth discussions. For more information on Xplor 2001, or to register, visit www.xplor.org. About Xplor International: Xplor International is the worldwide association representing more than 5,000 members in more than 2,500 companies which develop and use the technology of the US $125-billion document systems industry. For more information on Xplor International, call +1-310-791-9521, visit www.xplor.org, or e-mail [email protected].