The Louth site of DS Smith was one of the first to start working with MyBOBST after its launch in early 2020. It is used to aid the service and support of the site’s multiple BOBST machines, whether for flexo printing, flatbed die-cutting or inline flexo folder-gluers.

David Fiddling, Engineering Stores Coordinator at DS Smith Louth, said: “I find the system to be extremely beneficial. We find it most useful to swiftly and accurately track and check prices, which is particularly relevant for parts and consumables we order regularly. This helps streamline the operations of our engineering store, which is an important part of the business to ensure our machines are available and operating.”

MyBOBST is a secure, dedicated customer web portal for everything related to BOBST machines and equipment. It provides real-time stock information, delivery times and pricing, with orders able to be placed 24/7. The service can also be used to get remote support. Available round the clock, MyBOBST complements BOBST’s network of support and service teams, positioned in geographically accessible locations around the world.

Tracking the first orders through MyBOBST back to the start of 2020, Mr Fiddling said: “I am well positioned to know how our machines work, and the mechanical parts involved. So, when people come to the engineering store, I know what they’re talking about and looking for. Using MyBOBST to maintain a stock of parts, as well as order specific consumables by request, helps me with this.”

Using OEM parts has its benefits, according to Mr. Fiddling: “You know what you’re getting, and you know that they are reliable and engineered to the needs of your machine. Even if parts go out of stock or become obsolete, they can be quickly manufactured and turned around.

“As well as enabling us to streamline our operations, MyBOBST allows us to make cost effective decisions, by grouping orders to meet minimum order value threshold. It’s a simple and quick service to use.