Revolutionizing Customer Service with AI-support

Belgium - CERM is proud to announce the launch of “Lumi,” our new AI-powered support assistant, which will debut at LabelExpo Americas 2024. Lumi is designed to revolutionize customer service for CERM MIS users, offering a new level of immediate, 24/7 available, intelligent assistance tailored to our customers’ needs.

Experience the future of customer support
LabelExpo Americas 2024 attendees are invited to the unveiling of Lumi at our booth (#437, Hall A). This exclusive session, led by Peter Heyse, Director of Product Development at CERM, will showcase how Lumi is more than just an AI tool—it’s a dedicated guide specifically designed for CERM MIS users. Whether it’s troubleshooting or navigating complex workflows, Lumi provides precise support exactly when it’s needed.

Session details:
Tuesday (9/10) 4:00 PM - 4:30 PM
Thursday (9/12) 1:00 PM - 1:30 PM

“Born from our own need to boost efficiency during the onboarding process of new team members, Lumi is here to transform how our clients experience support,” said Sebastiaan Hermans. “This AI assistant is set to redefine customer service by making help accessible at any time, ensuring our clients can use CERM MIS Software with confidence.”
The introduction of Lumi marks a significant milestone in CERM’s commitment to leveraging AI technology to enhance user experience. Lumi’s capabilities promise to reduce downtime and improve operational efficiency by delivering precise, on-demand assistance that helps users maximize the potential of CERM MIS. Lumi's capabilities are set to revolutionize customer service, making it easier and more efficient than ever to navigate CERM MIS.