DALLAS – BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), will be exhibiting and speaking at XPLOR21 from November 16-18 in St. Pete Beach, Florida. This year’s event will unite leaders in the customer communications industry to share best practices and trends with a focus on the future of customer communications.

In Booth #23, BelWo will highlight how its experienced CCM teams help businesses of all sizes design, build and support the implementation of all types of industry-related customer communications. BelWo provides support for companies looking to modernize a legacy solution, perform a complete technology shift to a new platform or develop a full-scale omni-channel digital experience. Additionally, BelWo will share how it helps organizations get the full value of their investment by evaluating the current state of their applications to uncover any potential issues or opportunities and create a comprehensive approach for optimizing CCM applications.

BelWo will also be participating as a speaker and panelist in the following sessions:

Enhancing Your CCM Investment with Integrated Web Portals, BelWo president & founder, Gautam Kanwar, will discuss how to enhance the customer experience with integrated web portals that move a company from total dependency on IT to empowering business users to manage changing content on Tuesday, November 16, 11:30 a.m.-12:15 p.m. EST

Ask the Expert, Gautam Kanwar will share why it is critical for organizations to have a CCM solution designed to meet their strategic goals for significantly improving customer communications processes on Wednesday, November 17, 10:05-10:25 a.m. EST

Engagement Panel: Expanding Customer Expectations, Gautam Kanwar is a panelist along with other industry leaders to discuss the changes they have seen over the last few years in terms of responding to customer expectations and how technology and processes continue to evolve to address them on Wednesday, November 17, 4:30-5:15 p.m. EST

For more information on XPLOR21 or to register, click here.