Automated accounts payable and order management processes enhance customer service, cater to growing customer base

Stow, Ohio – Mactac®, a LINTEC company and leading supplier of pressure-sensitive adhesives, is partnering with Esker, a global cloud platform and leader in AI-driven process automation solutions, to automate its accounts payable (AP) and order management (OM) processes.

Mactac is implementing the information technology changes as part of the company’s digital transformation strategy. The new solutions further enhance Mactac’s commitment to providing customers with superior service, while supporting the rapid growth Mactac is experiencing.

“Mactac’s business continues to grow at an exponential pace – earlier this year, we acquired Duramark Products Inc., formerly Ritrama USA,” says Brittany Eppley, Corporate Marketing Communications Manager for Mactac. “To best meet our needs as well as those of our growing customer base, we are updating our digital process solutions in a way that better aligns with our future growth strategy.”

The new automated accounts payable solution allows Mactac the opportunity to streamline all vendor inputs into a single platform, which reduces errors and time needed to improve cash management. The order management solution gives Mactac the ability to quickly access metrics and validate information to ensure data accuracy and faster processing of orders.

“We’re looking to Esker’s solutions to allow us to consolidate information, minimize business risk and intake more new customers, which is crucial as we continue to expand,” said Larry Sage, Vice President of Strategic Initiatives and Information Technology at Mactac. “Esker also gives our customers the ability to create their own orders through the Esker customer portal, which will be especially beneficial for our clients who run mom-and-pop shops.”

Esker’s U.S. Chief Operating Officer Steve Smith adds, “For Mactac, visibility is crucial. There is a great demand to ensure formulas, materials and the ability to price at different levels are easily accessible and accurate. Mactac’s products are heavily dependent on multiple variables, which makes it essential that efficiencies in the AP and OM processes are in place.”

For more information on Esker and its solutions, visit www.esker.com. Follow Esker on Twitter @EskerInc and join the conversation on the Esker blog at blog.esker.com. 

For more information on Mactac products or partnerships, call 866-622-8223, email [email protected] or visit www.mactac.com.