Imagine you were supposed to receive your mobile phone today, but it got delayed! You must feel annoyed about getting late delivery. In fact, nobody likes to keep an eye on the door and wait for the delivery for the entire day.

According to the research, 17% of shoppers will stop shopping after getting late delivery and 55% of shoppers will stop shopping after getting late delivery two or three times.

Since you are here, you are concerned about making your shopper’s experience better with timely delivery. Hence, Below we are going to mention tips to tackle late deliveries.

Tips to Handle Late Deliveries

Keep an Organized Calendar
Be Genuine to Your Customer
Use Delivery Date Scheduler Extension
Recognize Your Production Priorities
Contact the Customer
Shipment Tracking Feature

Keep an Organized Calendar

As a print shop owner, it is quite obvious that you need to deal with multiple orders at a time. So you must have an organized calendar that your entire team can access and understand.

As the production process flowing, your teammates should know where every order should be in the production process. Knowing your orders can help you in planning further processes. In case If you are behind as planned, by referring to the calendar your team can compensate to refrain from late delivery.

Be Genuine to Your Customer

The middle way to on-time delivery and maintaining your production process is being realistic to your shopper. We know faster delivery is tempting to your customer. But unrealistic expectations can turn into missing delivery dates.

When a new order comes, you can go through the production calendar, to know how the new order would fit into it. Through this, you can give your customer accurate delivery without missing delivery dates.

Use Delivery Date Scheduler Extension

In the end, all this brainstorming you are doing for the customer. Let them decide when they need the delivery. The delivery date scheduler can assist you in doing that.

With such a tool, you can allow your customers to choose the delivery date, time, and even when not to deliver. You can do such configurations from the backend of the tool, which will be visible to your customers on the frontend as configured.

Recognize Your Production Priorities

From the beginning of the day, you should know what is your production priorities. Have a peek at your upcoming delivery dates, and make sure the project near to the delivery. In case if your order is behind schedule you can reduce the amount of delay of your shopper.

Prioritizing your process will give you a clear vision of daily and weekly priorities to achieve your goals. Also with the vision of priorities, you can tackle the unexpected issues in way of your order. This will help you in keeping the production process intact.

Contact the Customer

Have a bold attitude. Let your shopper know the reason for the delay if the order is not on time. Through e-mails or Facebook messenger you can do this. The best would be directly contacting your customer through call.

This will show that you care for your customers and they will appreciate it. Give them every bit of detail behind late and assure the new estimation of delivery.

Shipment Tracking Feature

This feature will enable you and your customer to have information about a shipment in real-time. This will help them in checking the shipping status and see where their package is. This will reduce their anxiety and frustration that comes in as time passes by.

It will work as an informing agent between you and your shopper which will give the pre and post-shipment information to the shopper.

Last Words

Above are the tips which will help you in maintaining the workflow right from the beginning to the end. But this was just a glimpse. To know more you can also join a free webinar for an efficient workflow.