Milford, Conn. – Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announces it will be covering a variety of topics affecting the customer communications industry at XPLOR20, also known as the Customer Communications Conference. In addition to being a Diamond sponsor of the event, the company will host a virtual booth and participate in three separate sessions. Conference attendees will see the latest Quadient innovations in omnichannel customer communications and customer journey mapping. The virtual event will take place September 29, October 1, 6 and 8.

In its virtual booth, Quadient will showcase Quadient Inspire, the award-winning customer communications management (CCM) solution that helps companies around the world design, manage and deliver accurate, personalized and compliant communications from one centralized platform. Quadient Inspire creates a nimble, effective and unified customer communications infrastructure to deliver a complete omnichannel customer experience (CX) that spans the entire customer journey. Scott Draeger, M-EDP, vice president of customer transformation at Quadient, will highlight Quadient’s latest CX solutions at “Ask the Expert: Quadient” on Tuesday, September 29 at 11:05 a.m. ET.

Draeger will also be participating as a panelist in a discussion with Brian Cox, senior director, RR Donnelley; Matt Swain, managing director and practice lead, Communications Consulting, Broadridge; and Linda Woodward, VP of strategic accounts, Hatteras Inc. The panel, “The Evolution: Reshaping the Customer Experience,” will be held Tuesday, October 6, at 10:00 a.m. ET. This session will discuss how businesses leverage new technologies to improve interactions with customers.

Draeger’s educational session, “Point and Laugh at the Digital Transformation Mistakes of Others,” will be held on Thursday, October 8 at 11:25 a.m. ET. During this session, Draeger will share common digital transformation mistakes organizations make and how to avoid them.

For more information or to register for XPLOR20, click here.