Printing Industry Commentary & Analysis

Voice of the Customer: Direct Mailers Partner with Screen to Drive Growth and Efficiency

Published November 14, 2024

Printers and direct mailers of every flavor gathered at PRINTING United in September to explore new technology, finishing, and workflow solutions. Lois Ritarossi spoke with three Screen Americas customers about changes in their production environments and expanding direct mail services. The interviewees shared their perspectives on strategic partnerships, evolving their capabilities, and preparing for the future.

Voice of the Customer: Inkjet Lessons Learned

Published November 13, 2024

In this video sponsored by Screen, the final installment in this “Voice of the Customer” series, Lois Ritarossi talks with three direct mailers—Joe Williams, General Manager of MDI Imaging & Mail, Dave Johannes, EVP Strategic Initiatives for Moore Direct, and Fadi Lahlouh, CEO of Lahlouh—about the lessons they have learned in adopting production inkjet.

Voice of the Customer: Choosing the Right Digital Printing Partner

Published November 12, 2024

In this video sponsored by Screen, Lois Ritarossi talks with three direct mailers—Joe Williams, General Manager of MDI Imaging & Mail, Dave Johannes, EVP Strategic Initiatives for Moore Direct, and Fadi Lahlouh, CEO of Lahlouh—about their partnership with Screen and how it has helped their businesses.

Voice of the Customer: Lahlouh

Published November 4, 2024

In this video sponsored by Screen, Lois Ritarossi talks to Fadi Lahlouh, CEO of Lahlouh, about the impact that their strategic partnership with Screen and integration of Screen technology has had on their business.

Voice of the Customer: Southwest Publishing and Mailing

Published October 28, 2024

In this video sponsored by Screen, Lois Ritarossi talks to Shane Hillmer, President of Southwest Publishing and Mailing Corp., about the impact that their strategic partnership with Screen and integration of Screen technology has had on their business.

Voice of the Customer: MDI Imaging & Mail

Published October 21, 2024

In this video sponsored by Screen, Lois Ritarossi talks to Joe Williams, General Manager of MDI Imaging & Mail, about the impact that their strategic partnership with Screen and integration of Screen technology has on their business.

Voice of the Customer: Moore Direct

Published October 14, 2024

In this video sponsored by Screen, Lois Ritarossi talks to Dave Johannes, EVP, Strategic Initiatives, for Moore Direct about the impact of their strategic partnership with Screen and integration of Screen technology on their business.

Transform Your Operation: Join Industry Leaders to Tackle Your Toughest Document Challenges at DSF ‘24

Published May 6, 2024

Attend DSF ’24 to gain actionable insights for Customer Communications Management (CCM), Document Management, and Content Management. Artificial intelligence with dynamic sessions and exhibitors focused on: Gen-AI, workflow automation, Customer Experience, and document migration.

Voice of the Customer: JD Graphic, Tidewater Direct, and Walker 360 on Their Inkjet Journeys

Published January 15, 2024

In this video, sponsored by Screen, Lois Ritarossi talks with three Screen customers about how inkjet has transformed their companies, why they continue to invest in new technology, and the impact on their customers.

If You Buy Inkjet, New Customers Will Find You

Published January 15, 2024

Contributor Lois Ritarossi talks with three Screen customers about how inkjet has transformed their companies, why they continue to invest in new technology, and the impact on their customers.

Voice of the Customer: JD Graphic's Nick DeBlasio on the Journey from Offset to Inkjet

Published January 9, 2024

In this video sponsored by Screen, Lois Ritarossi talks with Nick DeBlasio from JD Graphic Co. Inc. about the company’s journey as it transitioned from offset to inkjet.

Voice of the Customer: Walker 360’s Taylor Blackwell on the Journey from Offset to Inkjet

Published January 8, 2024

In this video sponsored by Screen, Lois Ritarossi talks with Taylor Blackwell of Walker 360 about the company’s journey as it transitioned from offset to continuous-feed production inkjet, finding some of the biggest challenges in finishing.

Putting Inkjet in Reach for More In-Plant Printing Operations

Published August 23, 2023

In-plant printing experts agree that production flexibility is increasing in importance and inkjet can help operations to adapt. In this article, sponsored by Kyocera, Lois Ritarossi interviews Christopher Donlon of the IPMA and Mark Fallon of the Berkshire Company and discusses the accessibility of inkjet printing for in-plant printing operations of all sizes.

Voice of the Customer: Data-Mail’s Scott Braunstein, Polaris Direct’s Joe Maloy, Professional Mail Services’ Paul Hamilton, and Bridgeport National Bindery’s Kent Larson

Published May 3, 2023

In this video sponsored by Screen, Lois Ritarossi talks with Scott Braunstein of Data-Mail, Joe Maloy of Polaris Direct, Paul Hamilton of Professional Mail Services, and Kent Larson of Bridgeport National Bindery about their experiences with production inkjet printing and goals for workflow automation.

Voice of the Customer: aiim's Patrick Masset, PrintMail Solutions' Gretchen Renaud, and Sattler Premium Print's Christian Haneke

Published May 1, 2023

In this video sponsored by Ricoh, Lois Ritarossi talks with Patrick Masset of aiim, Gretchen Renaud of PrintMail Solutions, and Christian Haneke of Sattler Premium Print about their experiences with production inkjet printing.

Voice of the Customer: PrintMail Solutions' Gretchen Renaud on The Move to Inkjet

Published April 25, 2023

In this video sponsored by Ricoh, Lois Ritarossi talks with Gretchen Renaud of PrintMail Solutions—which specializes in transactional printing—about the company's expansion into production inkjet printing.

Voice of the Customer: Professional Mail Services' Paul Hamilton on Inkjet Equipment Expansion

Published April 20, 2023

In this video sponsored by Screen, Lois Ritarossi talks with Paul Hamilton of Professional Mail Services about the criteria driving his expansion of his inkjet equipment as Professional Mail Services pursues new application areas.

Voice of the Customer: Sattler Premium Print’s Christian Haneke on Portfolio Expansion

Published April 18, 2023

In this video sponsored by Ricoh, Lois Ritarossi talks with Sattler Premium Print’s Christian Haneke, about the company’s expansion to provide a broad portfolio of applications and services including leaflets, catalogs and magazines, direct mail, and logistics.

Voice of the Customer: Data Mail’s Scott Braunstein on Flexibility and Efficiency

Published April 17, 2023

In this video sponsored by Screen, Lois Ritarossi talks with Scott Braunstein, Senior Vice President, Data Mail, about the factors influencing his decision to adopt and build out a fleet of production inkjet equipment.

Voice of the Customer: Walker360’s Taylor Blackwell

Published April 13, 2023

In this video sponsored by Screen, Lois Ritarossi talks with Taylor Blackwell, President of Walker360, about the company’s transition from offset to continuous-feed inkjet and the advantages of workflow automation.

Voice of the Customer: Workflow Optimization and Partnerships Driving Inkjet Investments

Published April 11, 2023

Screen’s customers across print segments spoke at Hunkeler Innovationdays about their goals for workflow automation and their quest for innovation to serve customers. Screen is strong reliable partner that listens to their challenges and provide superior innovations and solutions.

Voice of the Customer: Polaris Direct’s Joe Maloy on Workflow Automation

Published April 11, 2023

In this video sponsored by Screen, Lois Ritarossi talks with Joe Maloy, President and COO of Polaris Direct, a Screen customer, about the importance of automation, and the value of Screen as a partner.

Voice of the Customer: Workflow Automation Driving Inkjet Investments

Published April 10, 2023

Three Ricoh customers share their approach for labor challenges by investing in workflow, finishing automation, software integration and faster equipment. Service providers are focused on growing with new inkjet and finishing capabilities to meet customer demands.

Voice of the Customer: aiim’s Patrick Masset on Addressing Labor Shortage Challenges

Published April 10, 2023

Lois Ritarossi talks with Patrick Masset, CEO of aiim, a Ricoh customer, about his approach to labor challenges by investing in workflow, finishing automation, software integration and faster equipment.

Articles by Lois Ritarossi