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Automation starts with an understanding of the business process and how it’s done “manually.” Documenting this business process is called a “standard operating procedure” which is where you can begin your journey to some level of automation.
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About Jennifer Matt
Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions.
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Discussion
By Howie Fenton on Apr 11, 2019
Great article, Jennifer. You hit the nail on the head when you talk of the benefits to management and the poor perception to staff. Gaining the buy in from staff is tough. Sometimes having everyone go to a board and map out the steps and then step back and see each other’s work is another good way to start that discussion. As always, great read!