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Software implementations evoke fear in the minds of your employees—these fears are manifested in a variety of ways. You should be looking for fear, not reacting to the symptoms of fear that cause all kinds of issues with print software implementations.
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About Jennifer Matt
Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions.
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Discussion
By Susan Moore on Jan 09, 2019
Great analysis! Beyond the obvious business benefits, those companies who push through the fear, like in any sport, the reward is extremely gratifying, both physically and emotionally. Thank you!
By Dave Hultin on Jan 11, 2019
This is so good! So, so good!
I had a battle with fear last year. Not a battle with my own fear, but a battle with how others respond to fear. The battle is real, and it's exactly as you describe, Jennifer.
This article is much bigger than fear associated with Print MIS. There are some very important business lessons and life lessons here about fear. Fear must be faced and battled! It's a battle worth fighting (and winning)!!!
By Corey Jernigan on Jan 31, 2019
Dead on. Reminds me of a customer I worked with many years ago that had some deep seeded issues. I asked him, "What will it take, how do you think we can get to the desired state?" His response, "We will need a priest, an attorney, and a therapist."
By Corey Jernigan on Jan 31, 2019
Dead on. Reminds me of a customer I worked with many years ago that had some deep seeded issues. I asked him, "What will it take, how do you think we can get to the desired state?" His response, "We will need a priest, an attorney, and a therapist."
By Jennifer Matt on Jan 31, 2019
Corey, Thank you for making me laugh out loud (very loud) on my flight today. Lots of people around me giving me weird looks.
Maybe Print MIS vendors can start adding these resources to their implementation teams?