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The most precious thing you spend every day is your customer’s time. Treat it with the respect it deserves or it could be the reason you are replaced.
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About Jennifer Matt
Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions.
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Discussion
By Chuck Werninger on Mar 14, 2018
You’re dead-on again, Jennifer. Make their lives easier and they’ll visit you more frequently but fail to and they’ll be quietly lured away in the night by another printer who does.
By Lisa Bickford on Mar 14, 2018
Is there a certain web-to-print software that does these things best?
By Abhyuday Singh Chauhan on Mar 20, 2018
Jennifer, totally agreed with this article concept. Web to print solutions is basically more for customers rather than printers. And always customers concerns either make or break the brand image.
By Maeghan Nicholson on Mar 20, 2018
We built our own web-to-print storefront (the S4 Marketing Resource Center) to save our customers time, but it also saves us time, as the web-to-print workflow streamlines/eliminates a lot of internal steps! Even have companies with their own in-plants adopt it as well.