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It’s an Omni-Channel World… Especially During the Holidays!

This holiday season, savvy retailers are working to meet customers on the channels where they are shopping and buying, whether it’s in a physical store, online, or via social media. This article highlights how various retailers are driving sales and encouraging engagement with multi-channel integrated campaigns.

Thursday, December 07, 2017

There are less than 4 weeks until Christmas, and retailers have all channels on to reach consumers and drive traffic to brick & mortar stores or web/mobile sites. This holiday season, savvy retailers are working to meet customers on the channels where they are shopping and buying, whether it’s in a physical store, online, or via social media. These retailers are also trying to connect the dots between those channels. The purpose is to keep customers moving around within the brand ecosystem, with each channel working in harmony to nurture more sales and additional engagement.

Keypoint Intelligence – InfoTrends recently completed a research study entitled In Search of Business Opportunities: Finding the Right Prospects that highlights the importance of an omni-channel approach. This study surveyed more than 700 enterprise executives from a variety of different industries. When asked how many different media types they were using in a typical campaign, these respondents reported using an average of 2.9 channels at this time. Over the next 24 months, this value is expected to increase to 3.1 channels.

How many different types of media does your company use/expect to use for a typical customer communication or marketing campaign?


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About Barb Pellow

A digital printing and publishing pioneer, marketing expert and Group Director at InfoTrends, Barbara Pellow helps companies develop multi-media strategies that ride the information wave. Barb brings the knowledge and skills to help companies expand and grow business opportunity.

Please offer your feedback to Barb. She can be reached at [email protected].

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