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A manual, labor intensive workflow makes your print business inefficient – that is obvious. The hidden impact of manual workflows is the impact it might be having on your customer services team’s growth mindset.
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About Jennifer Matt
Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions.
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Discussion
By Cory Sawatzki on Aug 23, 2017
Great information as usual. Well said Jennifer.
By Chuck Werninger on Aug 23, 2017
You're absolutely right, Jen. Workflow automation can totally change your team's culture satisfaction while it stimulates growth.