Businesses of all types and sizes are evaluating the benefits of outsourcing non-core activities in their respective organizations. One critical business process that benefits from outsourcing is printing and mailing customer communications, statements, and bills. Many companies producing these critical communications in-house are using outdated processes and equipment that result in higher costs, inefficient processes, and longer customer response times.

BMS Technologies (Bend, OR) decided to capitalize on this transaction document outsourcing services opportunity. Founded 20 years ago as a direct mail provider, the firm has since evolved into a formidable provider of document outsourcing services. With over 35 employees, BMS currently offers document outsourcing services focused on direct mail, statement production, and e-delivery. The company has made ongoing investments in mailing, data processing, and printing technologies to support its customers’ ever-changing needs.

BMS now produces millions of invoices annually for government agencies, utilities firms, and other organizations. The company’s managers realized that with all the complications associated with running a business, statement production, processing online payments, and supporting complex e-billing applications shouldn't be among them. According to Nick Di Spaltro, Owner of BMS Technologies, “Our primary focus has been processing transaction statements and invoices. We’ve worked closely with our customers to align our product/services portfolio with their needs.”