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Commentary & Analysis
Infographic: Driving Smarter Customer Engagement
IDC recently conducted research to gain insight into the evolving Customer Communication Management (CCM) landscape. The study focused on the healthcare, a traditionally document-intensive industry. This infographic provides key insight into the document strategies used within the US healthcare system.
About IDC
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.
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