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You can use software as it was designed, or you can stand your ground and request workarounds to force the software to work like you do today. Your flexibility has a greater impact on your business outcomes. Using that flexibility to optimize software utilization is the most powerful lever in your toolbox.
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About Jennifer Matt
Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions.
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Discussion
By Jamie Walsh on Oct 06, 2021
Great article Jennifer - we see so many similar cases out there. The one that makes me grimace the most is where customers have changed systems but got the new vendor to spec the system up like the old one!!! What's the point?
By Jennifer Matt on Oct 06, 2021
Jamie,
Yep Jamie, thanks for bringing that up, I have had so many discussions with Printers trying to get software to bend to their current processes. Processes are SO MUCH cheaper to change than software!
By Corry Casler on Oct 06, 2021
Vendors should encourage progressive concepts and enhancement requests; however, experienced support staff will have the finesse to say, “If you’re flexible, can I show you a better method to your current process?” to a workaround request.
Breaking the “that’s the way we’ve always done it” mentality is key to adoption and ultimately the client’s future success.
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