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Print Is “Virtually” Everywhere: How 2020 Re-Shaped the Way the Print Industry Communicates and Engages

2020 has forced us to rethink every aspect of business, including where and how it’s conducted. Thankfully, we have the technology, skillset and expertise to create a better customer experience, share and engage with buyers, partners, and customers, and showcase our essential role as print professionals. Contributor Joanne Gore looks at the changes the year has wrought on the way we communicate.

Wednesday, December 16, 2020

2020 has been unlike any year. Ever. Despite all of its challenges, the print industry rallied, re-invented and re-tooled to help provide relief. Let’s take a look at how 2020 re-shaped the way we communicate and engage.

In the wake of the pandemic, print providers have been declared an essential service—and have re-invented how they engage with buyers, new markets, and new revenue streams. From the start of the pandemic, printers were filling the PPE gap—today it has expanded to include the production of face shields, protective barriers, social distancing floor graphics, and more. Today, print is helping stimulate the economy.

Pennsylvania’s Ace Designs is one example. Before the pandemic, they specialized in display needs, picturing framing, and visual merchandising. When they were declared an essential service, they began manufacturing and donating thousands of face shields to local retirement homes, hospitals, and frontline workers.


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About Joanne Gore

Joanne Gore is a B2B marketer, content strategist, author, and president of Joanne Gore Communications (JGC), a full-service marketing agency that helps the print industry sell more print.

With over 30 years of experience in the tech and print industries, Joanne brings a unique perspective to the challenges and opportunities facing today’s PSPs. She is a frequent contributor to industry publications and a passionate advocate for helping businesses understand who they help, how they help, and why it matters.

When she’s not helping brands grow, Joanne is leading conversations on key trends like sustainability, digital transformation, AI, customer experience – and the evolving role of print in today’s marketplace.

Follow Joanne on LinkedIn | Visit Joanne Gore Communications

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