Colleyville, Tex. – Madison Advisors—Madison Advisors today announced that COO, Warren Lederer, will be speaking at DOCUMENT Strategy Forum (DSF) ’19, being held May 7-9 at the Hilton Anaheim in Anaheim, CA.
Lederer will present “Adopting a Digital-first Mindset to Improve Automation and Efficiency” on Wednesday, May 8, 4:30 to 5:20 p.m. Lederer will discuss how automation technology improves workflows and back-end processes to ensure successful digital transformation and more seamless and efficient operations. The session will also explore how a digital-first mindset helps to support digital experience initiatives and customer experience improvement. He will also cover why automating inefficient back-end processes is important for post-sale servicing interactions and share areas along the customer journey where automation can improve customer experiences.
Lederer has 25 years of executive and management experience in the document management marketplace. Madison Advisors analysts are frequent speakers at DOCUMENT Strategy Forum. Their research and cross-vertical best practices assessments make their educational sessions on customer communications—from creation through delivery—compelling for enterprises across a wide range of industries.