Quadient Inspire chosen to deliver an exceptional customer experience with enhanced claims processes

Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM) and a Guidewire Software, Inc. PartnerConnect™ Solution Partner, announced today that Auto-Owners Insurance Company, a leading property and casualty insurer in the U.S., has chosen Quadient Inspire to enhance and future-proof its claims correspondence. 

Key drivers in the decision to adopt Quadient Inspire included its easy integration with Guidewire's ClaimCenter® solution and its ability to effectively design and deploy consistent, personalized communications across the growing range of communication delivery channels through an easy-to-use web browser. Additionally, Quadient Inspire provides the scalability the company is looking for to meet future applications.

“We are excited that Quadient Inspire’s software suite combined with Guidewire ClaimCenter will significantly enhance our claims correspondence process and make omni-channel delivery possible," said Jim Schumacher, senior vice president, information systems & technology, Auto-Owners Insurance Company. "We are confident it will give us a competitive edge by enabling us to continue to deliver the exceptional level of customer experience that is essential today when it comes to ensuring loyalty, engaging policyholders and agents, and improving the claims experience.”

As a Guidewire PartnerConnect Solution Partner, Quadient has pre-built Ready for Guidewire validated accelerators for Quadient Inspire that speed its deployment with Guidewire InsuranceSuite. Inspire enables insurance companies to get more out of their Guidewire core systems by increasing the speed, accuracy and number of channels over which they can communicate with policyholders and agents.

“Auto-Owners recognized the impact that streamlining its claims correspondence processes in a controlled manner and making those communications more personalized and relevant can have on customer experience and retention,” said Clay McNaught, vice president, insurance, Quadient. “We are pleased to expand our ever-growing footprint of mutual customer relationships with Guidewire."