Cadmus Creates STM Customer Advisory Team; New Office in Maryland
Press release from the issuing company
RICHMOND, Va., Oct. 14 -- Cadmus Communications Corporation, a leading provider of publisher services, today announced the creation of an STM Customer Advisory Team with the hiring of two associates dedicated to serving the STM (Scientific, Technical and Medical) publishing community -- Debbie McClanahan, VP of STM Market Relations, and Priscilla Markwood, STM Business Director.
With 20 years of industry experience, Debbie McClanahan served most recently as Director of Periodical Production at Lippincott Williams & Wilkins (LW&W) where she worked directly with society publishers on journal launches and transitions, provided workflow consultation, and implemented electronic peer review systems and new electronic publishing models. For the past decade, Priscilla Markwood has been with the American Society for Investigative Pathology (ASIP) where she served as Managing Editor of the top- ranked journal in pathology, American Journal of Pathology, as well as founding Managing Editor of a highly successful new publication in diagnostics. Under Priscilla's leadership, ASIP was one of the first societies to implement the full Cadmus KnowledgeWorks publishing solution.
McClanahan and Markwood will provide a full range of advisory and consultative services for STM customers. In addition, they will serve as internal champions for customers to assure that Cadmus remains focused on the unique needs of scholarly publishers through outstanding service and innovative solutions.
In January, Cadmus will open an office in Bethesda, MD for the convenience of its customers located in the area. Priscilla Markwood will be on site to answer questions, work directly with society staff members, facilitate interactions with production sites and assist with implementation of KnowledgeWorks applications. "I am extremely pleased to have the opportunity to use my experience and strong customer service orientation to fulfill Cadmus' goal of service excellence," remarked Priscilla. "This is an especially exciting opportunity because it allows me to directly serve my society publishing colleagues."
"We're very excited to add such knowledgeable associates to our staff to better serve our STM customers," commented Cadmus Publisher Services Group President Steve Hare. "As the complexity of scholarly publishing increases and Cadmus' product and service offerings expand, we believe it is very important to have STM-knowledgeable resources interacting with our customers on a daily basis to provide market expertise."
Cadmus CEO Bruce Thomas added, "Differentiation is all about knowing your market and the specific needs of your customer base. To be effective, it is important that we have associates like Debbie and Priscilla who have worked on the customer side of our business -- internally they will serve as "the voice of the customer" and externally they will be able to apply their extensive market knowledge and experience to help our customers meet their challenges."
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