manroland optimizes productivity for customers with printservices program
Press release from the issuing company
(October 26, 2008) We all know that it is different today, different than it has ever been before and it is not all about the latest technology. manroland maintains its edge and reputation for delivering on its service and predictable maintenance capabilities and focus on customer care. While advancements in technology allow printers to do things like never before, it is reassuring to manroland customers to know the company has their back. When an unpredictable event happens, manroland stands ready with industry-leading support and answers through its printservices team.
Visitors to Graph Expo in Chicago will have the opportunity to learn much more about printservices and how it can help their print operations. A number of demonstrations and training sessions will be offered in the manroland booth (#1246) during the four-day show, which runs October 26-29 at McCormick Place.
"The PRINTVALUE story is not a new concept in North America. In fact, manroland customers in over 200 countries are benefitting from printservices by building total predictability into the pressroom," said Jon Surch, Vice President of Sheetfed Service Operations for manroland. "printservices really is about being proactive in your print operation with a partnership approach to proactive care programs."
A multitude of options to care and organize operations
Process analysis, training, remote service, upgrades, service contracts and spare parts are all integral solutions in the printservices division. Any press today must maintain performance at higher standards than ever before, and total process an-alysis is one example of how to optimize productivity. manroland's highly trained and qualified printing experts are able to consult on processes to maximize efficiency by closely observing the printing process and analyzing production data.
One way to achieve high production is through proper training. The automated features on any manroland press allow an operator to control many processes. The Power Printers Training program, held at manroland's Print Technology Center or on-site at the print operation, has made a world of difference for more than 2,500 printers in the last five years. Typically a five-day, 35-hour training session, it offers press operators the chance to see how a press is capable of performing without deadline pressure.
"The technical support manroland offered us was incredible. I can't say enough good things about it," said Rich Lawrence, Quality Assurance Manager at Finlay Printing in Bloomfield, CT., who has three vastly different ROLAND 700 presses. One is a 6-color unit with coater, another is a 10-color perfector, and the other is an 8-color in-line foiler with coater. "If you do have a problem, you simply log in and the support people at manroland see it via remote. We always can talk with someone."
Remote diagnostics service is always available when quick help is needed for all sheetfed and web offset presses. A simple request from printers usually minimizes downtime when using manroland's TelePresence program. It allows certified technicians to analyze data and work with pressmen to correct the situation; in fact, a large percentage of problems are solved without a technician setting foot in the shop.
"The new press is more than twice as fast, so by understanding it with the training we received, it is making us more productive," says Jim Oring, Vice President of Operations for Schawk Inc. in Los Angeles. They purchased a ROLAND 900XXL large format press and still use their 77-inch Miehle press. "You're talking about a 40-year leap in technology and when we do have trouble with the press, we use the remote device. It's been fantastic and saves us significant time because (manroland) sees the problem and we can correct it."
Keeping optimal productivity in mind, printservices provides full support with service contracts, spare parts and upgrades. ProServ service packages cover a wide array of support that often is taken for granted, including safety checks, variable care concepts and needs-oriented maintenance.
Upgrades are a key component of the printservices story at manroland as they allow for process flexibility after the press purchase. With the multitude of upgrades available, manroland is able to offer users the ability to change as new market demands develop or as new technological developments are released. It really changes the press into a living, growing component of the pressroom.
Learn more about how PRINTVALUE delivers with printservice. Stop by the manroland booth at Graph Expo or visit the web site at www.manroland.us.com.
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