Chromaticity to Provide Support, Certification for GMG USA Color Products
Press release from the issuing company
GRAND RAPIDS, Mich., July 14, 2004 – Chromaticity, the recognized leader in professional services for color technology and color management, will now deliver technical support services and a dealer certification program for GMG’s entire line of color management products.
As part of the agreement between these two companies, Chromaticity will provide a dynamic technical support website, including a searchable knowledge database and on-line tracking of support issues. This powerful support tool also provides automated email notification for GMG customers backed by phone support and the latest technologies to provide a complete support system unrivaled in the industry.
In addition, Chromaticity will offer a dealer certification program to help insure that each dealer location representing GMG’s products has a trained, certified installer. To achieve GMG certification, installers must successfully complete and pass a certification process.
“Success in color management goes beyond product knowledge and includes a need to fully understand the customer’s workflow and color processes,” says James S. Summers, general manager, GMG USA. “Chromaticity’s knowledge and experience concerning color reproduction, color technologies and digital workflows provides a key resource to meet the needs of customers and dealers.”
“Our depth of personal experience, intellectual capabilities and methodologies enable us to provide GMG and its customers with the support and service they need,” notes Peder Nelson, Chromaticity President. “We’re proud to partner with GMG on the customer support system and dealer certification program. GMG’s premium products together with Chromaticity services will deliver the color that people need, when they need it.”
For more information about Chromaticity, please visit www.chromaticity.com or call (616) 361-7773.
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