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R.R. Donnelley Awards Convergys Contract to Provide Outsourced HR Services

Press release from the issuing company

CINCINNATI--Feb. 5, 2003--Convergys Corporation, the global leader in integrated billing, employee care, and customer care services, announced today a multi-year, outsourced, employee care contract with R.R Donnelley. Convergys will provide a wide array of human resources administration services for the company's 25,000 U.S.-based employees through a centralized multi-channel HR service center. Services include service center support to answer general HR questions, staffing, leave processing, and support for the HR Web site. R.R. Donnelley is a leading provider of comprehensive and integrated communication solutions for publishing, merchandising, telecommunication, capital markets, and diversified financial services companies. The Chicago-based corporation operates nearly 200 locations worldwide, including more than 40 manufacturing facilities. "Convergys impressed us with its ability to integrate its technology with our existing enterprise resource planning system to support ongoing HR operations," said Haven Cockerham, Senior Vice President, Human Resources for R.R. Donnelley. "With Convergys' expertise, we can consistently and cost-effectively deliver excellent care to manage and better serve our employees." "R.R. Donnelley recognizes the importance of delivering convenient and readily accessible employee care services," said Karen Bowman, President of Convergys Employee Care. "Our well-trained employee care specialists, supported by the latest contact center technologies, play an important employee advocacy role so R.R. Donnelley can attract and retain world-class employees and keep them engaged in driving the R.R. Donnelley business forward." Convergys Employee Care is uniquely positioned to help its clients design a comprehensive approach to managing their employee relationships, improving satisfaction and loyalty, and reducing costs. Convergys' HR and benefit service centers integrate the latest Web-based employee service technologies with traditional channels such as telephone, fax, mail, and interactive voice response. Convergys employee care services support human resource activities ranging from recruitment to retirement and include benefits administration, general HR administration, payroll administration and processing, learning administration, and recruiting and staffing administration.