It’s not often we hear "print brokering" and "print management" in the same paragraph, let alone "Business Process Outsourcing (BPO);" however these terms are becoming more closely linked. Recent news of InnerWorkings – both their secondary offering ( External link) and the "behind the scenes" article by Barrons – has brought the concept of print management to top of mind. In this article, we’ll define some terms, offer examples, discuss the concepts, and hear some thoughts from executives from InnerWorkings, NewlineNoosh, RR Donnelley Global Document Solutions, Standard Register, and WorkflowOne.Tomorrow we will present profiles of several service providers who deliver print management or BPO services, and interviews with several of the executives quoted here will follow.

Climbing the Value Ladder

In 2000, Strategy & Business magazine published an article titled "Climbing Up the Value Ladder." Torsilieri and Lucier, the authors, stated that "the most successful companies will focus on capturing value, not just creating it. And to do so, means leveraging knowledge to take increasing levels of responsibility for your customers’ success."