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Understanding How Your Customers Measure Benefits Is the Key to Putting Value into “Value-Added Services”

By now,

Monday, June 05, 2006

By now, it’s no secret to anyone involved in the printing industry that the market for traditional printing services is a “mature” market that will grow slowly, if at all, for the foreseeable future. The undeniable reality is that the printing industry has been shrinking, not growing, for several years. As Dr. Joe Webb has repeatedly noted in his columns here at WhatTheyThink, printing industry shipments (on an inflation-adjusted basis) have been steadily declining since 2000, according to data compiled by the U.S. Commerce Department. It’s also now clear that core print manufacturing services (prepress, press, and bindery/finishing) have become commodities that earn only commodity-level profits. These powerful market forces have made it extremely difficult for most printing companies to consistently grow either revenues or profits.

Core print manufacturing services have become commodities that earn only commodity-level profits. A growing number of printing companies have turned to value-added services to solve the painful and persistent problems of lackluster revenue growth and anemic profitability.

Over the past several years, a growing number of printing companies have turned to value-added services to solve the painful and persistent problems of lackluster revenue growth and anemic profitability. And, most printing company managers believe that value-added services will play an even more important role in the future than they do today. According to the 2006 edition of NAPL’s State of the Industry Report, nearly 69 percent of printers participating in the state of the industry survey believe that the demand for value-added services is growing.


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About David Dodd

G. David Dodd is available for speaking engagements and consulting projects. To get more information contact us here.

G. David Dodd is a principal of Point Balance, LLC ( www.pointbalance.com ), an executive education and management consulting firm. Point Balance provides cutting-edge management education programs designed for printing and publishing executives. The firm also provides management consulting services involving business strategy development, strategic marketing, cost management (including activity-based costing), business process management, and balanced scorecard performance management systems. Dodd is a co-author of Activity-Based Costing for Printers: An Implementation Guide, the authoritative resource relating to the use of activity-based costing by printing and publishing firms. Dodd also co-authored Making Value Added Services Work, a comprehensive reference tool for printing company managers who are just beginning to consider diversification or who have already added new services and are not receiving the benefits they expected.

David Dodd can be reached at [email protected],931-707-5105.

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