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For every product in our industry, hardware and software, there is a development cycle. Product managers use one of the standard methods to guide the development, testing, and release of new products and product updates, but sometimes things don’t go as planned. That can impact an anticipated machine installation, firmware upgrade, or software update. How hard should you push?
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About Pat McGrew
Pat is a well-known evangelist for inkjet productivity. At McGrew Group, she uses her decades technical and marketing experience to lead the industry toward optimized business processes and production workflows. She has helped companies to define their five-year plans, audited workflow processes, and developed sales team interventions and education programs. Pat is the Co-Author of 8 industry books, editor of A Guide to the Electronic Document Body of Knowledge, and a regular contributor to Inkjet Insight and WhatTheyThink.com.
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Discussion
By Justin Bailey on Jul 23, 2024
An interesting and well written article, as I would expect from Pat McGrew.
Delays in hardware are more challenging to overcome as Pat rightly states.
In the case of software, one of the things that can easily be done that will mitigate the risk of delays is to chose to work with a software supplier that has complete control of their development. If the software solution is built on core technology which has to be licensed from a third party, can that supplier really make a commitment to you if they haven't checked on the roadmap for the core technology?
When selecting a software solutions partner to work with, you should ask if they have 100% control over the software that they are selling you.
A simple and important step which is often overlooked by companies selecting a software solution.
By Pat McGrew on Jul 23, 2024
Justin! It is an excellent point! Thank you!
Discussion
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