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Data Collection Obsession: Measuring Results vs. Activities

Don’t delude yourself into thinking measuring more metrics in your company will magically fix broken processes. Measuring more doesn’t fix things, it simply identifies that there are more problems to fix.


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About Jennifer Matt

Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions.


By Michael Jahn on Feb 23, 2022

Hi Jen,


Shop Floor Data collection is important ! When one sets up a Print MIS system, one enters a press speed ( or some "per hour" metric in a finishing task for example. ) to help the manager estimate how long a job will take.

If one enters a speed that then “estimated” the time it takes for a job – but after the job was run - the shop floor data collection system shows the time it takes to complete this job varies shift to shift where one estimated vs what happened is wildly different, shop floor data collection can show this ( without that, the manager is blind to that ).

Without shop floor data collection you may have known that one did not plan well enough to get the job done on time and deliver a job late ( because you had underestimated how long a job would take ).

There are all sort of factors that might delay a job - data can be used to correct the Print MIS systems speed tables, but - the data might also point out that training might be required ( in the case where one shift does it faster than another ). Shop floor data collection systems do not fix anything ( as you mention ) but certainly can point out where a problem might be.


By Pat McGrew on Feb 23, 2022

This is so important. Thanks for the great insight!



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