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IT Integrations with Your Customer’s ERP

Integrate with your customers’ systems so that your technologies have relationships just like your people have relationships. The more ties that bind you and your customers together, the less likely you will divorce!

Wednesday, January 06, 2021

We are working on many integrations for printers that allow some level of automation with their customers. The most popular project we get is the “coupling” of a customer’s ERP system and the printer’s ERP/Print MIS system. This entails some level of integration between the customer’s ERP system and the printer’s, typically inbound order entry and outbound status.

When I encourage printers to develop self-service web-to-print/order entry solutions, one of the first things many printers say is that their customers have their own ERP systems and don’t want to do the duplicate work of entering orders twice. Customer integrations is the solution to reducing the ordering effort of your customers and the labor of your customer service team. Yes, it increases the effort of your IT team, but it is well worth it.

I love customer integrations. You should too.


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About Jennifer Matt

Jennifer Matt is the managing editor of WhatTheyThink’s Print Software section as well as President of Web2Print Experts, Inc. a technology-independent print software consulting firm helping printers with web-to-print and print MIS solutions.

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