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NEPS Relaunched: An Interview with Founder Denise Miano

Long-

Tuesday, September 07, 2004

Long-time industry watchers will remember New England Programming Specialists, known by most of its friends and customers as NEPS. NEPS was founded in 1988, primarily serving the insurance industry by tying content management to policy production to automate what had been an unwieldy, largely manual process rife with potential for error. This was breakthrough thinking at the time, and caught the attention of Xerox Corporation who, at that time, was focused on building more applications for its growing mid-range laser printing business within the insurance industry and its dominant IBM AS-400 environment.

NEPS founder, Denise Miano, and her team worked with Xerox and other partners to expand the range of applications that could be addressed by mid-range laser printers from the AS-400 and other computing environments. Later, the company played a leading role in providing solutions for the newly launched DocuTech, working with Xerox and a key customer to create the first network connected DocuTechs.

NEPS’ recognized success ultimately came to the attention of Moore Corporation, which acquired the business as its Emerging Technologies Division in 1996. Subsequent to the RR Donnelley acquisition of Moore Wallace, Miano and her team reached agreement with Moore Wallace in early 2004 to bring NEPS back as an independent entity, serving a base of over 400 active customers. In this role, NEPS will be marketing products and services that combine its NAble and NDemand solutions with whatever additional services, hardware and/or software are required to deliver what the company is calling end-to-end “enabled print solutions.”


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About Cary Sherburne

Cary Sherburne is a well-known author, journalist and marketing consultant whose practice is focused on marketing communications strategies for the printing and publishing industries.

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