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“Do You Want Fries with That?”—Consider Incremental Selling

Take a look at the product mix you offer. What products can you pair up or also offer to increase your offerings to customers? Pat McGrew explains how incremental sales can be a winning strategy for print businesses.

Tuesday, October 27, 2020

We’ve all been there, standing in a line at a fast food restaurant contemplating a quick burger. We get to the counter and place the order and the smiling face behind the counter looks up and asks, “Do you want fries with that?” Or, maybe they ask if you want the meal option that includes a drink and a sweet treat. It’s amazing marketing because you are hungry and it is so easy to say yes.

The strategy originated with McDonald’s and, love them or hate them, you can’t fault the plan. Fifty years ago, they analyzed their sales and found that many of their customers came in, just grabbed a burger, and left. In a pilot project, they had the order takers listen to the order and then come back with “Do you want fries with that?” The results were startling. More than half of customers said yes. One simple question resulted in millions of dollars in incremental sales.

You can use the same strategy! Remember, there are three basic ways to grow your business:


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About Pat McGrew

Pat is a well-known evangelist for inkjet productivity. At McGrew Group, she uses her decades technical and marketing experience to lead the industry toward optimized business processes and production workflows. She has helped companies to define their five-year plans, audited workflow processes, and developed sales team interventions and education programs. Pat is the Co-Author of 8 industry books, editor of A Guide to the Electronic Document Body of Knowledge, and a regular contributor to Inkjet Insight and WhatTheyThink.com.

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