Click Commerce Powers MyGlatfelter.com Paper E-Marketplace
Press release from the issuing company
Channel Management Leader Delivers Customer-Focused e-Business Solution to Enhance Sell-Side Collaboration
CHICAGO, April 4 - Click Commerce, Inc. the most widely deployed provider of Channel Management solutions, today announced the launch of MyGlatfelter.com(SM), a private e-marketplace for Glatfelter Company, a global leader in the manufacture of Book Publishing, Specialty and Engineered Product papers.
Glatfelter turned to Click Commerce to develop a platform that would make it easier for the company's partners, distributors and end-customers to manage their relationship with Glatfelter through a private e-marketplace, leveraging Glatfelter's specialized business model. The password-protected site provides broad functionality to Glatfelter's customers and partners, including access to real-time schedule, order and shipment status, inventory view and release, and direct connectivity to sales, customer support and product assurance personnel. The Click Commerce solution will also enable Glatfelter's 2,500 worldwide employees to access strategic business information in real-time, including training and testing information.
"Glatfelter is a recognized leader in the specialty paper and engineered products industry and is firmly committed to maintaining the highest level of customer service," said Michael W. Ferro, Jr., Chairman and CEO of Click Commerce. "In addition to improving communication with its customers, the Click Commerce Channel Management solution will provide Glatfelter's customers and partners with extensive visibility into their entire value chain and consequently, the ability to realize a rapid increase in both market share and brand awareness."
The Click Commerce Channel Management solution focuses on optimizing relationships with all channel partners, and transforming those relationships from discrete and limited tactical resources into an integrated network that can provide a significant competitive advantage, known as the Intelligent Channel. Utilizing the Click Commerce platform, MyGlatfelter.com integrates customer demand planning processes with back-end manufacturing systems to create an unmatched level of customer service and support.
"We chose Click Commerce because they provided us with technology that enabled us to interact more efficiently with our customers and give us a significant advantage in the marketplace," said Mark Pitts, Corporate Director Printing and Converting Papers for Glatfelter. "MyGlatfelter.com illustrates our value proposition to our customers and our deep commitment to maintaining our position as the leader in the specialty paper and engineered products industry."
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